Never has it been more important to get back to providing good old fashion customer service. That’s why you need the First-Rate Customer Service Training Kit.
The Complete Performance Review Toolkit, 2nd Edition brings the BEST of today’s strategies, tools and training all together in one easy-access binder system.
This multimedia toolkit gives you know-how and training tools you can use immediately to foster a low-drama culture that motivates morale and productivity.
Here’s a no-fail way for you—and your entire staff—to learn easy essentials that make it easy to shine at business writing.
Are nitpicking and fault-finding common? Is “blame” the first reaction when things go wrong?

offers a wealth of resources that deliver effective management skills training, everything from multi-media toolkits, audio conferences and videos to online newsletters, interactive courses and online archives.

Upcoming Events

3/12/15 Ensuring FLSA Compliance: Avoiding Costly Compensation Mistakes
Step by step, Shlomo D. Katz helps clear the confusion over what is and isn’t compensable working time so you can avoid the costly consequences of violating FLSA requirements.
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3/26/15 EEOC’s Pregnancy Guidance
In this 90-minute webinar, Burt Fishman, one of the nation’s leading experts on workplace law, will guide you through the most sweeping change to pregnant employee protections in more than 30 years.
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