Never has it been more important to get back to providing good old fashion customer service. That’s why you need the First-Rate Customer Service Training Kit.
The Complete Performance Review Toolkit, 2nd Edition brings the BEST of today’s strategies, tools and training all together in one easy-access binder system.
This multimedia toolkit gives you know-how and training tools you can use immediately to foster a low-drama culture that motivates morale and productivity.
Here’s a no-fail way for you—and your entire staff—to learn easy essentials that make it easy to shine at business writing.
Are nitpicking and fault-finding common? Is “blame” the first reaction when things go wrong?

offers a wealth of resources that deliver effective management skills training, everything from multi-media toolkits, audio conferences and videos to online newsletters, interactive courses and online archives.

Upcoming Events

2/12/15 Exempt or Nonexempt? Avoiding the High Cost of FLSA Misclassification
The 90 minutes you spend with FLSA expert Shlomo Katz could save you from a protracted DOL investigation, ugly lawsuits and devastating liability for penalties and back pay.
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2/12/15 Managing Negative Chatter and Toxic Gossip at Work
In this webinar, you’ll learn the fine points of putting a strong anti-gossip culture in place without violating employee rights or falling short of what the NLRB expects in terms of policy language, enforcement and management practices.
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2/18/15 Sustaining High Productivity in 2015
In this webinar, Jeff Davidson, The Work Life Balance Expert®, shows you how to make each workday more rewarding — and far less stressful.
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