Never has it been more important to get back to providing good old fashion customer service. That’s why you need the First-Rate Customer Service Training Kit.
The Complete Performance Review Toolkit, 2nd Edition brings the BEST of today’s strategies, tools and training all together in one easy-access binder system.
This multimedia toolkit gives you know-how and training tools you can use immediately to foster a low-drama culture that motivates morale and productivity.
Here’s a no-fail way for you—and your entire staff—to learn easy essentials that make it easy to shine at business writing.
Are nitpicking and fault-finding common? Is “blame” the first reaction when things go wrong?
     

offers a wealth of resources that deliver effective management skills training, everything from multi-media toolkits, audio conferences and videos to online newsletters, interactive courses and online archives.

Upcoming Events

11/19/14 Seven Steps to Creating Bulletproof Documentation
You may have issues with an employee’s behavior or performance in the workplace. But unless you document what’s going on — and do it right — you may risk potential lawsuits, huge legal costs and federal penalties.
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11/18/14 Goal Setting: The Art of Getting Results
No more falling short on meeting goals or expectations! Led by the GoalsGuy®, Gary Ryan Blair, this fast-moving, 60-minute webinar will transform how you set goals and deliver results for the rest of your career.
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